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Privacy

We are a place where families heal, too.

Privacy

1. Patient Privacy
    1.1 Notice of Privacy Practices
    1.1.1 Your Rights
    1.1.2 Our Responsibilities
    1.1.3 Permitted Disclosures of Medical Information by Ranken Jordan
    1.1.4 Other Permitted Uses and Disclosures
    1.1.5 Authorization Required
    1.2 For More Information or to Report a Complaint
2. Online Privacy Policy
    2.1 Notice of Privacy Practices
    2.2 Information We Collect
    2.3 Disclosure and Use of Information We Collect
    2.4 Updating Your Information
    2.5 Security
    2.6 Links to Other Websites
    2.7 Contact Information

Patient Privacy

Effective Date: February 17, 2010
 

Notice of Privacy Practices

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

If you have any questions about this notice, please contact the Privacy Officer at 314-872-6415.

We understand that your medical information is personal and we are committed to protecting your medical information.  While you are a patient at Ranken Jordan, we create records of the care that has been provided to you.  We need these records to provide you with quality health care and to comply with certain legal requirements.  

This Notice describes how we may use and disclose your medical information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law.  It also describes your rights to access and control of your medical information.

This Notice describes the privacy practices of Ranken Jordan as well as our affiliated physicians (referred to as "Ranken Jordan" or "we" throughout this notice).  We will share information with each other as necessary to carry out our respective treatment obligations, payment activities and health care operations.

Your Rights

Although the records containing your medical information are the physical property of Ranken Jordan, the information belongs to you.  By law, you have the right to:

  • Inspect and copy your medical information.  Generally, we will respond to your request within 30 days, but under certain circumstances, we may deny your request.
  • Request a copy of your medical information in an electronic format, if we maintain your medical information in an electronic health record. 
  • Request a restriction on certain uses and disclosures of your medical information; we are not required to agree with a requested restriction unless your request is to restrict certain disclosures to your insurance company and you have paid in full for your services or care out of pocket.
  • Request that we communicate with you by using alternative means or at an alternative location.
  • Request an amendment of your medical information if you believe it is inaccurate; we may deny your request for amendment if we believe your medical information is accurate.
  • Request an accounting of certain disclosures we have made of your medical information.
  • Revoke any authorization you have provided for the use or disclosure of your medical information except to the extent that action has already been taken in reliance on such authorization.
  • Request that you not receive fundraising materials from Ranken Jordan.  All fundraising materials will describe how to make a request that future materials not be sent to you. Information about how you request that future materials not be sent to you also is included at the end of this Notice.
  • Obtain a copy of this Notice upon request.

Our Responsibilities

We are required to:

  • Maintain the privacy of your medical information.
  • Provide you with this Notice concerning our legal duties and privacy practices with respect to your medical information.
  • Avoid sending you fundraising materials at your request.
  • Provide you with notice in the event the security or privacy of your personal health information is breached, in accordance with Federal and state law. 
  • Abide by the terms of this Notice

We reserve the right to change our privacy practices. If we change our privacy practices and revise this Notice, the new Notice will be effective for all medical information we maintain.  Any new Notices will be available by accessing our website, rankenjordan.org, requesting a copy be sent to you in the mail or asking for a copy at the time of your next visit.

Permitted Disclosures of Medical Information by Ranken Jordan

Unless otherwise prohibited by law, we may disclose your medical information for purposes of treatment, payment or health care operations.

Treatment. We may use and disclose your medical information to provide, coordinate, or manage your health care and any related services.  For example, we may disclose medical information about you to doctors, nurses, hospitals and other health facilities involved in your care.  We also may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.

Payment. Your medical information may be disclosed, as needed, to obtain payment from your insurance company or any other person responsible for payment for your health care services.  For example, we may disclose your medical information to an insurance company so that it can verify your insurance coverage and eligibility for benefits.

Health Care Operations. We may use or disclose your medical information for our internal operations, which include activities necessary to operate Ranken Jordan and provide our patients with high quality patient care.  For example, we may use your medical information for quality improvement purposes to evaluate the care provided to you.  We may use your medical information to contact you to remind you of appointments, tell you about or recommend possible treatment options or alternatives that may be of interest to you, or inform you about other health-related benefits and services that may be of interest to you.

Other Permitted Uses and Disclosures

  • Unless you object, we may disclose your medical information to a family member, relative, close personal friend, or other person that you identify.
  • We will make your medical information available to you, the Secretary of the Department of Health and Human Services, and as otherwise required by Federal and state law.
  • We may disclose your medical information to a public health agency to help prevent or control disease, injury or disability.  This may include disclosing your medical information to report certain diseases, death, abuse, neglect or domestic violence or reporting information to the Food and Drug
  • Administration if you experience an adverse reaction from any of the drugs, supplies or equipment that we use. 
  • We may disclose your medical information to government agencies so they can monitor, investigate, inspect, discipline or license those who work in the health care system or for government benefit programs.
  • We may disclose your medical information as authorized by and to the extent necessary to comply with laws related to workers' compensation or other similar programs established by law to provide benefits for work-related injuries or illnesses.
  • We may disclose your medical information in the course of a legal proceeding, in response to an order of a court or administrative tribunal, or in response to a subpoena, discovery request, or other lawful process (subject to certain procedural requirements).
  • We may disclose your medical information to law enforcement officials to report or prevent a crime, locate or identify a suspect, fugitive or material witness or assist a victim of a crime.
  • If you are a member of the armed forces, we may disclose your medical information as required by military command authorities or to evaluate your eligibility for veterans benefits, for conducting national security and intelligence activities, including providing protective services to the President or other persons provided protective services under Federal law.
  • We may disclose your medical information to coroners, medical examiners and funeral directors so that they can carry out their duties or for purposes of identification or determining cause of death.
  • We may disclose your medical information to people involved with obtaining, storing or transplanting organs, eyes or tissue of cadavers for donation purposes.
  • We may share your medical information with third party "business associates" that perform various services for us.  For example, we may disclose your medical information to third parties to provide billing or copying services.  To protect your medical information, however, we require our business associates to safeguard your medical information.
  • We may use demographic information about you, including your name, address, phone number and the dates that you received services to contact you and to seek private support for Ranken Jordan unless you request that your information not be used for such purposes.

Authorization Required

Authorization.  For uses and disclosures of your medical information beyond the uses and disclosures described in this Notice or as authorized or required by law, we are required to obtain your written authorization.  You may revoke an authorization in writing at any time to stop any future use or disclosures by us with certain limited exceptions.

For More Information, to Report a Complaint or to Request That You Not Receive Fundraising

If you have questions or would like more information about our privacy practices, you may contact our Privacy Officer:
Becky Coker, RHIT, CPHQ
becky.coker@rankenjordan.org
314-872-6415
1165 Dorsett Road
Maryland Heights, MO 63043

If you would like to request that you not receive fundraising requests in the future, you may contact the Privacy Offer at 314-872-6415 or contact us online.

If you believe your privacy rights have been violated, you may file a written compliant with the Privacy Officer or the Secretary of the Department of Health and Human Services.  We will not retaliate against you for filing a complaint.

RankenJordan.org Privacy Policy

This Privacy Policy is effective on April 25, 2011.
 

General

This Privacy Policy describes the practices that The Ranken-Jordan Home For Convalescent Crippled Children, a Missouri non-profit corporation, (referred to hereinafter as "Ranken Jordan" or "we") follows with respect to the collection, maintenance and use of information submitted on rankenjordan.org (the "Site"). This Privacy Policy applies only to information we collect from this Site, and does not apply to any other website or business activity of Ranken Jordan. By using our Site, you consent to the collection, maintenance and use of this information by us.

We reserve the right to revise this policy at any time. When we do, we will give you notice of the revised Privacy Policy by posting the revised Privacy Policy on the Site and by revising the "effective date" at the top of this Privacy Policy. You are responsible for regularly reviewing the current privacy policy.

Notice of Privacy Practices

Ranken Jordan's Notice of Privacy Practices ("NPP") is a separate document that governs how Ranken Jordan may use and disclose medical information about you to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. The NPP also describes your rights to access and control of your medical information. Please click here to access the NPP.

Information We Collect

We collect, use and maintain personally identifiable information and automatic information.

"Personally identifiable information" is information that tells us who you are, such as your name, parents' names, phone number, mailing address, and email address. We may collect and maintain personally identifiable information when you apply for employment, apply to be a volunteer or Junior Board member, make a donation or otherwise contact us or provide information to us through the Site.

You can choose not to provide personally identifiable information to us. However, if you do not provide such information, you will be unable to use certain features on our Site. For example, you will be unable to use our Site to apply for employment, apply to be a volunteer or a member of our Junior Board or make a donation if you do not provide certain information. "Automatic information" is information automatically collected and maintained by our web server (which may be hosted by a third-party) that your web browser makes available whenever you visit our Site, such as your computer's IP address, city and state, browser type, operating system version, and connection speed.

This Site may also use "cookies." A cookie is a small text file that a website's server places on a computer's web browser. The cookie transmits information back to the website's server about the activities performed on the Site by the user(s) of a particular computer. For example, cookies will let us know if a particular computer has been used to complete a survey on our Site. Cookies do not alter your hard drive in any way and cannot be used to access any personal information from your computer. Cookies are used as a standard practice by many sites. As important as cookies are to our Site, we understand that this might make you uncomfortable. If you would prefer not to accept cookies from our Site or any other site, you can modify the setting on your specific web browser. If you disable cookies, however, certain features on our Site will not function as intended.

Disclosure and Use of Information We Collect

We use personal information for the purpose for which it is provided. For example, we use information to: communicate with you regarding donations, the Community Program, our Junior Board, employment and volunteer opportunities, and other issues about which you contact Ranken Jordan; consider job, board and volunteer applications, and conduct background checks on such applicants; process donations; and assist individuals in obtaining medical treatment. We may also use your personal information to communicate with you regarding health issues that affect families or children, for marketing and promotional purposes, and to provide you with other information that may be of interest to you.

We may provide your personal information to third parties who provide services to us, such as those companies that perform background checks on job and volunteer applicants, and send or coordinate the sending of marketing and other communications on our behalf.

Additionally, we may share information that you submit through the Site to third parties that perform services on behalf of Ranken Jordan. For example, Ranken Jordan may use third parties to process donation payments and may use third parties to host polls and surveys on its Site.

We may disclose personally identifiable information to affiliated companies (such as a parent company or sister company) who agree to abide by the terms of this Privacy Policy, or a Privacy Policy with terms that are as restrictive as this Privacy Policy.

We use automatic information to run and maintain the Site, customize the visitor's experience, study traffic patterns, and generally learn about the usage of the Site. We may disclose automatic information (which is not tied to personal information) to third parties, such as web, marketing and other consultants.

We may disclose personally identifiable information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may have breached our Terms of Use or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our Site, or anyone else who could be harmed by such activities. We may also disclose personally identifiable information when we reasonably believe that the law requires it.

Also, in the unlikely event that our assets are sold, personally identifiable information may be one of the transferred assets.

Updating Your Information

If you would like to review and/or request changes to any of your personally identifiable information collected through the Site, you may contact the department to which you provided your information. Depending on the purpose for which you submitted information, you may or may not be able to view your information online.

For example, if you provided information to Ranken Jordan as a volunteer or a Junior Board applicant, you may review and/or request changes to your personally identifiable information by contacting Ranken Jordan's Volunteer Department; if you provided information in connection with a donation, you may review and/or request changes to your personally identifiable information by contacting Ranken Jordan's Development Department.

If you submitted an application for employment, you may contact the Human Resources department or resubmit an online application to update information provided.

If you wish to request changes to any other personal information provided to Ranken Jordan, please contact Ranken Jordan using the contact information below.

Security

Unfortunately, information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure. As a result, we do not ensure, warrant or guarantee the security or integrity of such information. We will not be responsible for disclosure of any information due to errors in transmission or the unauthorized acts of third parties.

Links to Other Websites

While you are using this Site, you may be linked or directed to other third party sites outside of the Site that are beyond our control. Each of these third party sites may have a privacy policy different from ours. For example, you might click on a link that will take you off the Site. These links may take you to sites of advertisers, sponsors and co-branding partners. Please review the privacy policies of these sites. We are not responsible for any actions or policies of such third parties.

Contact Information

Please send any concerns regarding our privacy policy or practices to:
Mailing Address:
Ranken Jordan
Attn: Marketing and Website Manager
11365 Dorsett Road
Maryland Heights, MO 63043

Email: AskRJ@rankenjordan.org

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For more information,
please call:
314.872.6415
Our toll free
number is:
1.866.845.6400
 

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11365 Dorsett Road Maryland Heights, MO 63043 Main: (314) 872-6400 Toll Free: 1(866) 845-6400
The Ranken-Jordan Home for Convalescent Crippled Children