We are a place where families heal, too.


1. Patient Privacy
    1.1 Patient's Rights & Responsibilities
    1.1.1 Patient Rights
    1.1.2 Patient Responsibilities
    1.2 Notice of Privacy Practices
    1.2.1 Your Rights 
    1.2.2 Your Choices
    1.2.3 Our Uses and Disclosures
2. Online Privacy Policy
    2.1 Notice of Privacy Practices
    2.2 Information We Collect
    2.3 Disclosure and Use of Information We Collect
    2.4 Updating Your Information
    2.5 Security
    2.6 Links to Other Websites
    2.7 Contact Information

Patient Privacy

Effective Date: September 23, 2013

Patient's Rights & Responsibilities

Our Policy

In accordance with the mission, vision and values of Ranken Jordan, we recognize and affirm the patient rights described here. We provide information about patient rights and responsibilities to all our patients and their parents or guardians upon admission to Ranken Jordan. 

Patient Rights

As a patient at Ranken Jordan, you have the right to:

  • Learn about the patient rights before receiving care. • Be treated with consideration and respect.
  • Be informed of and involved in the development and implementation of the plan of care.
  • Participate in treatment decisions and make informed decisions about medical care.
  • Receive information about the health status and prognosis, ask for and refuse treatment and be informed of the medical consequences of refusing treatment.
  • Receive care in a safe environment and be free from any abuse, neglect or harassment.
  • Personal privacy, dignity, comfort and protective oversight while a patient at Ranken Jordan.
  • Confidentiality of medical information, access to the patient’s medical record within a reasonable time frame and ability to receive copies of the medical record at a reasonable photocopy fee as permitted by law.
  • Make advance directives and receive care consistent with these directives, if the patient is an adult.
  • Have a family member or another person of the patient’s choice and the patient’s physician be promptly notified of the patient’s admission to Ranken Jordan.
  • Be informed about the visitation rights while at Ranken Jordan. 
  • Have personal possessions brought to Ranken Jordan be reasonably protected.
  • Be free from any restraints or seclusion in any form unless medically required to keep the patient or others safe.
  • Be informed of Ranken Jordan’s grievance policies, including who to contact and how to file a complaint. (Additional information about filing a complaint with Ranken Jordan can be found in the Consumer Complaint Procedure section.)
  • Have any concerns about the care received reviewed and resolved and receive a written notice of Ranken Jordan’s decision about those concerns in a timely manner. • Participate in the discharge planning and be informed of available service options and a choice of agencies which provide the service.
  • Be informed, upon request, about general information regarding the services received by the patient.
  • Appoint a surrogate to make health care decisions on the patient’s behalf as permitted by law.

Patient Responsibilities

As a patient or patient representative you are responsible to:

  • Provide information that to the best of your knowledge is accurate and complete about all matters relating to your health.
  • Ask questions when you do not understand your care, treatment, services or what you are expected to do.
  • Follow your agreed-upon treatment plan and report any unexpected changes in your condition to your care team.
  • Express any concerns about your ability to follow your proposed care, treatment, and services planned upon your discharge.
  • Accept the outcomes if you do not follow the care, treatment, and service plan.
  • Provide information about your financial status that to the best of your knowledge is accurate and complete. Ensure that the financial obligations for your healthcare are fulfilled as promptly as possible.
  • Follow hospital rules and regulations affecting your care and conduct.
  • Respect the rights, property, privacy, dignity, and confidentiality of patients, guests and staff members.

Notice of Privacy Practices 

Your rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communication
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your choices

You have some choices in the way that we use and share information as we:

  • Tell family and friends about your condition
  • Provide disaster relief
  • Include you in a hospital directory
  • Provide mental health care
  • Market our services and sell your information
  • Raise funds

Our uses and disclosures

We may use and share your information as we:

  • Treat you
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Do research
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement and other government requests
  • Respond to lawsuits and legal actions

Your Rights 

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you. 

Get an electronic or paper copy of your medical record You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.

We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee. 

Ask us to correct your medical record

You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.

If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with and why.

We will include all the disclosures except for those about treatment, payment and health care operations, ad certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly. 

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. 

We will make sure the person has this authority and can act for you before we take any action. 

File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting us at 314.872.6400.

contacting us using the information on Table of Contents page.You can file a complaint with the U.S. Department of Health and Human services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1.877.696.6775 or visiting

We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends or others involved in your care
  • Share information in a disaster relief situation
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

In the case of fundraising:

  • We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures

How do we typically use or share your health information? We typically use or share your health information in the following ways:

Treat you

We can use your health information and share it with otherprofessionals who are treating you.

Example A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care and contact you when necessary.

Example We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

Example We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways — usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

For more information see:

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Do research

  • We can use or share your information for health research.

Comply with the law

  • We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

  • We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

  • We can share health information with a coroner, medical examiner or funeral director when an individual dies.

Address workers’ compensation, law enforcement and other government requests

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications

Respond to lawsuits and legal actions

  • We can share health information about you in response to a court or administrative order, or in response to a subpoena.

We do not create a hospital directory. We will share your health information with your family members and friends involved in your care or any other person identified by you in accordance with our procedures which we will explain to you. Some state laws have special protections for very sensitive medical information (for example, information about mental health, HIV or drug abuse). If state laws restricts sharing of your health information, without your consent, we will comply with the law.

How else can we use or share your health information?

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it. 
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see:

Changes to the Terms of this Notice

We can change the terms of this notice and the changes will apply to all information we have about you. The new notice will be available upon request, in our office and on our website. Effective Date: September 23, 2013

This Notice of Privacy Practices applies to the following organizations:

This Notice also applies to our affiliated physicians when they provide services at Ranken Jordan. Through participation in the organized health care arrangement (OCHA), Ranken Jordan and the affiliated physicians may share medical information with each other as necessary for treatment, payment and health care operations. The OCHA relationship among the hospital and the affiliated physicians with respect to sharing of medical information does not impact the independent nature of such physicians while providing services at the hospital. These independent physicians are solely responsible for their own judgment and conduct in providing professional services and for their compliance with applicable laws.

If you have questions or would like more information about our privacy practices, you may contact our HIM Administrator & Privacy Officer:
Becky Coker, RHIT, CPHQ
1165 Dorsett Road
Maryland Heights, MO 63043

If you would like to request that you not receive fundraising requests in the future, you may contact the Privacy Offer at 314-872-6415 or contact us online.

If you believe your privacy rights have been violated, you may file a written compliant with the Privacy Officer or the Secretary of the Department of Health and Human Services.  We will not retaliate against you for filing a complaint. Privacy Policy

This Privacy Policy is effective on April 25, 2011.


This Privacy Policy describes the practices that The Ranken-Jordan Home For Convalescent Crippled Children, a Missouri non-profit corporation, (referred to hereinafter as "Ranken Jordan" or "we") follows with respect to the collection, maintenance and use of information submitted on (the "Site"). This Privacy Policy applies only to information we collect from this Site, and does not apply to any other website or business activity of Ranken Jordan. By using our Site, you consent to the collection, maintenance and use of this information by us.

We reserve the right to revise this policy at any time. When we do, we will give you notice of the revised Privacy Policy by posting the revised Privacy Policy on the Site and by revising the "effective date" at the top of this Privacy Policy. You are responsible for regularly reviewing the current privacy policy.

Notice of Privacy Practices

Ranken Jordan's Notice of Privacy Practices ("NPP") is a separate document that governs how Ranken Jordan may use and disclose medical information about you to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. The NPP also describes your rights to access and control of your medical information. Please click here to access the NPP.

Information We Collect

We collect, use and maintain personally identifiable information and automatic information.

"Personally identifiable information" is information that tells us who you are, such as your name, parents' names, phone number, mailing address, and email address. We may collect and maintain personally identifiable information when you apply for employment, apply to be a volunteer or Junior Board member, make a donation or otherwise contact us or provide information to us through the Site.

You can choose not to provide personally identifiable information to us. However, if you do not provide such information, you will be unable to use certain features on our Site. For example, you will be unable to use our Site to apply for employment, apply to be a volunteer or a member of our Junior Board or make a donation if you do not provide certain information. "Automatic information" is information automatically collected and maintained by our web server (which may be hosted by a third-party) that your web browser makes available whenever you visit our Site, such as your computer's IP address, city and state, browser type, operating system version, and connection speed.

This Site may also use "cookies." A cookie is a small text file that a website's server places on a computer's web browser. The cookie transmits information back to the website's server about the activities performed on the Site by the user(s) of a particular computer. For example, cookies will let us know if a particular computer has been used to complete a survey on our Site. Cookies do not alter your hard drive in any way and cannot be used to access any personal information from your computer. Cookies are used as a standard practice by many sites. As important as cookies are to our Site, we understand that this might make you uncomfortable. If you would prefer not to accept cookies from our Site or any other site, you can modify the setting on your specific web browser. If you disable cookies, however, certain features on our Site will not function as intended.

Disclosure and Use of Information We Collect

We use personal information for the purpose for which it is provided. For example, we use information to: communicate with you regarding donations, the Community Program, our Junior Board, employment and volunteer opportunities, and other issues about which you contact Ranken Jordan; consider job, board and volunteer applications, and conduct background checks on such applicants; process donations; and assist individuals in obtaining medical treatment. We may also use your personal information to communicate with you regarding health issues that affect families or children, for marketing and promotional purposes, and to provide you with other information that may be of interest to you.

We may provide your personal information to third parties who provide services to us, such as those companies that perform background checks on job and volunteer applicants, and send or coordinate the sending of marketing and other communications on our behalf.

Additionally, we may share information that you submit through the Site to third parties that perform services on behalf of Ranken Jordan. For example, Ranken Jordan may use third parties to process donation payments and may use third parties to host polls and surveys on its Site.

We may disclose personally identifiable information to affiliated companies (such as a parent company or sister company) who agree to abide by the terms of this Privacy Policy, or a Privacy Policy with terms that are as restrictive as this Privacy Policy.

We use automatic information to run and maintain the Site, customize the visitor's experience, study traffic patterns, and generally learn about the usage of the Site. We may disclose automatic information (which is not tied to personal information) to third parties, such as web, marketing and other consultants.

We may disclose personally identifiable information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may have breached our Terms of Use or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our Site, or anyone else who could be harmed by such activities. We may also disclose personally identifiable information when we reasonably believe that the law requires it.

Also, in the unlikely event that our assets are sold, personally identifiable information may be one of the transferred assets.

Updating Your Information

If you would like to review and/or request changes to any of your personally identifiable information collected through the Site, you may contact the department to which you provided your information. Depending on the purpose for which you submitted information, you may or may not be able to view your information online.

For example, if you provided information to Ranken Jordan as a volunteer or a Junior Board applicant, you may review and/or request changes to your personally identifiable information by contacting Ranken Jordan's Volunteer Department; if you provided information in connection with a donation, you may review and/or request changes to your personally identifiable information by contacting Ranken Jordan's Development Department.

If you submitted an application for employment, you may contact the Human Resources department or resubmit an online application to update information provided.

If you wish to request changes to any other personal information provided to Ranken Jordan, please contact Ranken Jordan using the contact information below.


Unfortunately, information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure. As a result, we do not ensure, warrant or guarantee the security or integrity of such information. We will not be responsible for disclosure of any information due to errors in transmission or the unauthorized acts of third parties.

Links to Other Websites

While you are using this Site, you may be linked or directed to other third party sites outside of the Site that are beyond our control. Each of these third party sites may have a privacy policy different from ours. For example, you might click on a link that will take you off the Site. These links may take you to sites of advertisers, sponsors and co-branding partners. Please review the privacy policies of these sites. We are not responsible for any actions or policies of such third parties.

Contact Information

Please send any concerns regarding our privacy policy or practices to:
Mailing Address:
Ranken Jordan
Attn: Marketing and Website Manager
11365 Dorsett Road
Maryland Heights, MO 63043


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11365 Dorsett Road Maryland Heights, MO 63043 Main: (314) 872-6400 Toll Free: 1(866) 845-6400
The Ranken-Jordan Home for Convalescent Crippled Children